Bhopal, Madhya Pradesh, IndiaHindBlaze Appliances: Complaints and Service Management Platform
A digital ecosystem enabling customers, dealers, and associates to manage product registrations, service requests, and complaints through mobile apps and a centralized admin dashboard.
- Client
- HindBlaze Appliances Pvt. Ltd.
- Industry
- Manufacturing and Consumer Products
- Location
- Bhopal, Madhya Pradesh, India
- Services
- Enterprise Software, Mobile Applications
- Platforms
- Android, iOS, Web
- Stack
- Laravel, Flutter, MySQL, React
The challenge
The client lacked a unified system for managing product registrations, customer service, and dealer coordination, leading to delayed service resolution, scattered data, and poor customer experience.
What we built
- Enabled seamless product registration, service requests, and complaint management
- Built a centralized admin dashboard for real-time tracking, analytics, and operational oversight
- Integrated real-time service management features to streamline request handling and resolution
The product
Mobile app screens
Original screenshots from the delivered Android and iOS apps, shown as supplied.
4 screens
Swipe to see all 4 screens. Tap to enlarge.
Solution architecture
How the platform fits together.
A digital ecosystem enabling customers, dealers, and associates to manage product registrations, service requests, and complaints.
Technology stack
- Laravel
- Flutter
- MySQL
- React
- AWS
- 01
Role-based mobile apps for customers, dealers and associates
- 02
Central complaint and service-request workflow with status tracking
- 03
Admin dashboard for registrations, complaints, installations and analytics
Admin dashboard
The management portal
Services delivered
Deliverables
- 01
Android and iOS mobile applications for customers, dealers and associates
- 02
Integrated management portal for company
- 03
Server and system maintenance support
Development methodology
- 01
Requirement Gathering
- 02
Architecture and Planning
- 03
UI/UX Designing
- 04
Development and Integration
- 05
Testing and QA
- 06
Deployment and Launch
- 07
Deployment and Maintenance
Project results
- 45%
Faster service resolution
Enabled quicker issue handling through real-time tracking
- 60%
Customer acquisitions
Easy, transparent and online platform engages more users
- 50%
Reduced workload
Automated system reduced human error and manual work
- 50%
Quicker response
Role-based tools speed support response action
The platform streamlined operations, reducing service resolution time by 45% and improving customer satisfaction significantly across all channels.
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